These terms and conditions apply to purchases made on this web site from Heatrite New Zealand.

Each order is governed by the terms and conditions current at the time the order is placed. Heatrite New Zealand may alter, add to or delete from these terms and conditions without notice. You are advised to read and understand these terms and conditions each time you place an order.

All orders placed through this web site are accepted subject to confirmation by Heatrite New Zealand. Where the goods are either no longer available, or not currently available you will be notified by Heatrite New Zealand as soon as possible.

Heatrite New Zealand may vary prices in the event of either price changes or errors made by suppliers. If Heatrite New Zealand requests payment for increased prices, you may cancel the order by giving notice to Heatrite New Zealand prior to shipment of the equipment. Equipment will not be shipped for seven (7) days if we have notified you by email and not received a response; equipment will be shipped the morning of the arranged delivery day if we contact you by telephone.

Heatrite New Zealand aims to display up-to-date pictures from the manufacturer of all of the goods on this web site. However, our picture of the goods may differ from the actual goods. We recommend you read the labels on the goods carefully before using the goods.

Heatrite New Zealand reserves the right to restrict sales to retail quantities when supplying resellers or distributors.

Delivery will be made to the address specified in the order on the date requested. Anyone at the delivery address who receives the goods will be presumed by Heatrite New Zealand to be authorised to receive the goods. If there is no-one at the delivery address or no-one of appropriate age to receive the order, Heatrite New Zealand may charge you additional delivery fees unless we were provided instructions to leave the equipment at a specific location.

Once the goods are delivered to you, or an authorised representative, you will own them and it is your responsibility if they become lost or damaged.

If the goods were not paid for through the web site and no-one is at home to pay for the shipment, under no circumstances will the goods be left. Heatrite New Zealand may charge you additional delivery fees for subsequent delivery.

Complaints must be made, within 4 business days of delivery, to the Heatrite New Zealand head office, either by telephone, email or fax.

Payment may be made through the payment section of this web site, or at the time of demonstration for customers within the Heatrite New Zealand shop. Methods of payment acceptable before delivery are restricted to:

* EFTPOS payment through Bankcard, Visa or MasterCard

* Bank cheque payable to Heatrite New Zealand

* Cash for personal shoppers only. (DO NOT SEND CASH IN THE MAIL)

Payment upon delivery is not available at this time for customers outside the Heatrite New Zealand shop.

Any goods provided which do not match the description and specification on our web site may be returned within 14 days of delivery for a full refund or exchange for the specified item with a price adjustment where the exchanged item differs in price from the item supplied.

Any goods which fail during the manufacturers warranty period may be returned for replacement or repair according to the manufacturers warranty terms. Heatrite New Zealand will endeavour to provide a loan replacement during the period the manufacturer restores the goods under warranty.

Heatrite New Zealand will not reveal your personal information to external organisations except for the purposes of fulfilling your order, unless you have indicated that this information may be passed to other parties.

Liability

Any liability of Heatrite New Zealand in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Heatrite New Zealand be limited to:

i. in relation to goods, the replacement of the goods or the supply of equivalent goods; and

ii. in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

Applicable Law

All purchases under this web site and these terms and conditions are subject to the laws of New Zealand.